Shipping policy

Shipping Policy

Thank you for shopping with us! Below you'll find detailed information about our shipping process. Our products are shipped directly from our suppliers' warehouses, which are primarily located in Asia. This direct shipping model allows us to offer competitive prices but does mean delivery times are typically 2–4 weeks (14–28 business days). All delivery timeframes are clearly listed on our product pages.

Shipping Methods & Delivery Time

We partner with reliable third-party suppliers and fulfillment centers to deliver your order as efficiently as possible.

Standard Shipping (Default Method)

  • Processing Time: 2–5 business days
  • Shipping Time: 2–4 weeks (14–28 business days), depending on the destination
  • Carriers: Canada Post, UPS, Purolator or other logistics providers depending on your location

Please note: Delivery times may vary due to customs clearance, local postal services, or high-demand periods.

Shipping Regions

We currently ship to the following regions:

  • Canada

If your country is not listed at checkout, we unfortunately do not ship there at this time.

Shipping Costs

Shipping costs are calculated at checkout and may vary based on your location and the weight/size of the item.

Standard Shipping:

  • Free on orders over $100
  • 3 to 9 business days • Orders 0kg–2kg: $14.90
  • 3 to 9 business days • Orders 2kg–30kg: $21.90

Shipping fees are non-refundable once an order is shipped.

Tracking Information

  • Once your order is fulfilled, you'll receive an email with tracking details.
  • Please allow 3–7 business days for tracking info to update after dispatch.
  • You can track your order through our tracking page or via the carrier's website.
  • If you do not receive tracking information within 7 business days of placing your order, please contact us at support@thebadugi.com.

Additional Notes

  • Orders may arrive in separate packages depending on product availability and warehouse location.
  • Customs duties or import taxes (if any) are the responsibility of the customer and may be collected upon delivery.
  • We are not responsible for delays caused by customs, natural events, or carrier issues.

Contact Us

If you have any questions regarding shipping, please contact us:

Badugi
Email: support@thebadugi.com
Phone: +1 (226) 899-4956
Address: 487 Broad Street, Unit 204, Bedford, Nova Scotia B4B 0Z1, Canada

Business Information

Badugi is a sole proprietorship owned and operated by Aena Lee, based in Nova Scotia, Canada.

Returns & Refunds

We want you—and your pet—to be fully satisfied with your purchase. If you are not happy with your item, we're here to help.

Eligibility for Returns

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, in original condition, and in the original packaging.
  • To begin a return, please contact us at support@thebadugi.com with your order number and the reason for return.
  • All approved returns must be sent to: Badugi, 487 Broad Street, Unit 204, Bedford, Nova Scotia B4B 0Z1, Canada

Return Shipping

Return shipping costs are the customer's responsibility, unless:

  • The item arrived damaged,
  • The item is defective, or
  • We shipped the wrong item.

In these cases, we will cover the return shipping cost or offer a replacement.

Refunds

  • Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable once the order has been shipped.

Exchanges

If you need a different size or variant, please contact us. In some cases, a new order may need to be placed.

Non-Returnable Items

  • Items that have been used, washed, or damaged by the customer
  • Clearance or final-sale items (if applicable)

How to Start a Return

Please contact us at:

Email: support@thebadugi.com
Phone: +1 (226) 899-4956

Include your order number and a photo of the item if there is a quality issue.